Tenant FAQs
Answers to your frequently asked questions
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Can you hold a rental before I apply?
Properties are offered on a first-come, first-served basis. To secure a home, we recommend submitting a complete application with all required documentation and fees as soon as possible. -
How old do I have to be to apply?
Applicants must be at least 18 years old or the legal age required to enter into a lease in your state. -
Is the security deposit refundable?
Yes, as long as you meet all lease terms and there’s no damage beyond normal wear and tear, your deposit is refundable. Deductions may be made for cleaning, repairs, or unpaid rent. -
How do I apply for a property I’m interested in?
Applications are available online or in person. You’ll need to complete the form, pay the application fee, and submit documentation like proof of income and photo ID. -
How can I pay rent?
Tenants can pay rent through our secure online portal, via bank transfer, or by check/money order, depending on the property’s accepted payment methods. -
What do I need to do if I plan to move out when my lease ends?
Refer to your lease for the required notice period—usually 30 to 60 days—and submit your written notice to vacate before the deadline. -
Who handles maintenance and repairs?
We manage all routine maintenance, but tenants are responsible for any damage caused by misuse or negligence. Please report all issues promptly through your tenant portal.

